Shipping & Refund Policy

At AnusFashionPallete, we aim to make your shopping experience seamless with reliable shipping and transparent refund policies.

Shipping Policy

  1. Delivery Timeframe:
    • Orders are dispatched within 3-4 business days after confirmation.
    • Delivery typically takes 5-7 business days, depending on the location.
  2. Shipping Charges:
    • Standard shipping charges apply based on your location and will be communicated during the order process.
  3. Courier Services:
    • We partner with trusted courier services to ensure timely and secure delivery to your doorstep.
  4. Order Tracking:
    • Once dispatched, an order ID will be shared with you for real-time updates on your order’s status.

Refund Policy

  1. Refund Eligibility:
    • Refunds are available for incorrect or defective items, subject to inspection upon return.
    • Custom-made or (Addon) personalized items and products marked as non-refundable are not eligible for refunds.
  2. Refund Process:
    • Refunds are initiated only after we receive and validate the returned product.
    • Once approved, the refund will be processed within 3-5 business days to your original payment method.
  3. Ineligible Returns:
    • If the returned product does not meet the eligibility criteria, it will be shipped back to the customer without a refund.
  4. Return Condition:
    • Products must be unused, unwashed, and in their original packaging with all tags intact.

Note:
For minor imperfections in Chikankari embroidery, such as loose threads or slight variations, refunds or exchanges are not applicable, as these reflect the handcrafted nature of the products.